Quick Fixes

Home		Products		Service		Ordering		Company

» PRODUCTS

	Portable Scales
	Health & Fitness Stand-on Scales
	Body Mass Index Scales
	Veterinary Scales
	Professional Healthcare
	Edge Scoring Systems™
	Custom/OEM Platforms

» SERVICE/REPAIR

	Service Information
	Refurbishments
	Calibration
	Troubleshooting
	Quick Fixes

» ORDERING

	How To Order
	Shipping Information
	Distributor Program
	Government Ordering

» COMPANY

	About Befour, Inc.
	Contact Us

» Service/Repair › Quick Fixes

Click on a problem or question below to find a quick fix answer. Most solutions also have PDF instructions that can be downloaded and printed for your convenience. Click on the icon to download PDF files. If you cannot find the information you are looking for, please visit our troubleshooting page or call customer service at 1-800-367-7109.

PDF documents require Adobe Acrobat Reader to view.

My scale always reads 'Lo-b' and the batteries don't seem to be recharging when plugged in.

Some of the colored wires have broken from the 5-pin connector that plugs into the
readout console.

How do I attach a new 5-pin connector to the gray cable?

How do I attach a new 3-pin connector to the black power cord?

My scale always reads 'Lo-b' and the batteries don't seem to be recharging when plugged in.

There are 3 possible scenarios that will cause this problem with Befour scales that use a rechargeable battery: (1) the battery pack is damaged or in deep discharge, (2) the AC adapter has failed and is not charging the battery pack, or (3) the charging circuit is defective.

Follow the instructions below to determine which part is not functioning correctly:
1. Unplug scale from wall and unplug both gray & black cable connectors from readout console.
2. Remove battery pack from scale readout console as described below.
3. Re-attach gray 5-pin connector & black 3-pin connector to the readout console.
4. Plug scale into a working wall outlet.
5. If the console powers on and the scale works properly with the battery pack removed, then the battery is defective. There is still a remote chance that the charging circuit is damaged. If this is the case then the readout console, including battery pack, should be sent in for repair.
6. If the readout console does not properly power on, then the AC adapter is bad and should be replaced. If the problem is diagnosed as being a bad adapter, there is still a remote possibility that your battery pack has gone bad as well. This is sometimes the case when a battery has been left uncharged over an extended period of time. If the battery does not charge with a new AC adapter, the battery pack may also need to be replaced.

1. Use a Philips screwdriver to remove the single screw from the bottom of the readout console.

	1. Carefully remove back cover exposing battery pack and internal parts.
	2. Slide out battery pack. Be careful not to damage wires or internal circuit board.

	1. To unplug the battery connector, follow the red and black wires to the connector in the back of the readout console.
	2. Firmly grasp the wires at the base of the plastic connector and gently unplug the connector by sliding it to the left.

Some of the colored wires have broken off from the 5-pin connector that plugs into the console.

If you are not experienced in soldering small wires, we highly recommend you seek assistance from someone who is experienced.

1. Match wire colors to the numbered holes on the connector. Make sure notch in the black plastic is at the 6 o'clock position before beginning.

2. Carefully solder the wires to the pins as shown in wiring diagram. Do not hold iron on pins for an extended period of time.

How do I attach a new 5-pin connector to the gray cable?

1. Disconnect the two collar screws and the one connector screw.

2. Pull connector apart, exposing the colored wires. The black plastic piece will separate from the silver connector body.

3. Solder wires to the correct pins (see above for instructions and schematic).

4. Wrap rubber sleeve around the gray cable. Position it so that half of its length is inside the silver connector body.

5. Re-assemble the black plastic piece into the connector body.

6. Tighten the one connector screw.

7. Tighten the two collar screws.

How do I attach a new 3-pin connector to the black power cord?

If you are not experienced in soldering small wires, we highly recommend you seek assistance from someone who is experienced.

	1. Remove the old connector. Pay careful attention to how the wires are attached.
	2. Slide the metal housing onto the black cable with the spring end towards the transformer.
	3. Solder the wires to the metal tabs on the black housing as shown to the left. Failure to properly connect the wires will damage the transformer.
	4. Grab and squeeze the black insulation with your fingers about 6" below solder joints and stretch the insulation up towards the black housing. This slides the insulation over the small wires so they will be inside metal housing when assembled.
	5. Attach the wire support "switch craft" by sliding it into the slot on black housing. Bend wire support tabs over the insulation.
	6. Slide the metal housing onto the black housing. Line up the prong in the black housing with the slot in the metal housing so that it snaps into place.

Terms & Conditions | Email Webmaster