Befour recommends that all service work be performed
by the factory. Independent service companies typically do not have
Befour parts readily available and may not have experience repairing
Befour products. Furthermore, having your scale or scoreclock serviced
by an independent repair facility may void the factory warranty on
your product. We do not have service agreements with any dealers or
distributors. Please call our service department for instructions
if you are having a problem with a Befour product. Quite often we
can help you resolve the issue over the phone.
Should a product need service or repair, please call
the Befour, Inc. service department to obtain a Return Authorization
number (RA#). Scales or scoring systems returned to the factory
without a valid RA# will be refused. If the product is under
warranty, Befour will service or repair it free of charge and will
also pay for return freight. Befour has full authority to determine
whether the issue is covered under warranty. Please refer to the owner's
manual for more information about our warranty coverage. If the warranty
has expired, or the repair is a non-warranty issue, the owner must
pay all service and shipping costs. The service department will advise
you of the estimated cost before any service is performed on the unit.
The owner is responsible for packaging the unit properly in a sturdy,
returnable, reusable shipping carton. If the carton cannot be used
to return the product, the customer will also be responsible for the
cost of new packaging to safely return the unit.
Procedure For Repairs
1. Note the model & serial number
of your product before calling the factory.
2. Call the factory at 1-800-367-7109 and ask for
the service department.
3. Explain the problem to the service technician.
4. Help the Befour technician diagnose the problem
by answering a few questions.
5. If the problem cannot be resolved over the phone
and the unit must be returned to the factory,
the technician will issue you an RA#. The service tech will then ask
for contact information and a return shipping
address.
6. Appropriately package your product. Make sure the
packaging materials can be used to return
your product. A new packaging fee will be added if the carton is not
suitable for the return trip.
7. After packaging the repair item, write your RA#
number in bold marker on the outside of the
box near the address label. Ship the unit
to the factory at:
Befour, Inc.
Attn: Service Dept. (RA# _____________ )
102 Progress Drive
Saukville, WI 53080
